I ordered a 40* Phoenix on Dec 26th thru the website, and promptly deiced, albeit thru much nail biting and consul in the forum that for my first and only UQ a 20* would be more versatile, sent a reply to the purchase confirmation asking for a switch in product on the 27th. After the holiday on Jan 2nd Jenny replied that i certainly could change my order. I transfered the difference for the upgrade, Jenny told me that the standard 20* was in stock and shipped it on the 3rd, should be at my door on the 5th !
The long and the short is that I had a most excellent customer service experience, and look forward to receiving the downey goodness soon...
Bookmarks