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  1. #1
    Randonneur's Avatar
    Join Date
    Apr 2017
    Location
    Lower Duck Pond
    Hammock
    Walahalla Monolite 1.5
    Tarp
    Dynemma Hex Tarp
    Insulation
    JRB Mt Washington
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    Whoopies slings
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    417
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    1

    JRB customer service

    I was one of the fortunate one's at Hangcon this year that was able to buy a Jacks R Better 20F Mt Washington 3 underquilt. Being that I live in Florida it doesn't get much use but when I do find occasion to use it, I love it. I recently took it out on a 2 night campout and discovered that one of the seams had started to come undone and it was bleeding down. I used a piece of Lucotape on it and used it anyway. When I got home I contacted Jacks R Better to see if they could repair it so they had me take some pictures of it to send them. When they got back to me they told me they would send out a new quilt and a shipping label to send mine back to them so they could analyze the problem to see what caused it.

    WOW, I didn't expect that. I really love our cottage vendors.

  2. #2
    cmc4free's Avatar
    Join Date
    Aug 2018
    Location
    Illinois
    Posts
    2,157
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    188
    Nice. Yep, JRB are great to do business with. Lightning fast in my experience, also.

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