I don't think they get mentioned here much, but I ordered a bunch of small items and tent poles recently.

The website is something from 1996, but has a lot of useful outdoor DIY gear. I'm glad I checked my Junk email folder, which I NEVER do, because I got a message that went there. They asked about some pole tips and grommets I ordered. They made the assumption I was using them in a single project and said I probably ordered the wrong sizes. They were right. They swapped them out and shipped it ASAP.

That's the kind of service that I love. Many companies would just simply take the order and ship it out.