*Update*
So I did hear back from a Haven rep right after the July 4th long weekend and she had everything sorted and shipped right away. Derek himself checked in to tell me he was going to get somebody on it. I replied that somebody already did and had everything shipped out first thing in the morning.
I received my Ridgeline Light on Friday, and my replacement mattress and extension straps are due to arrive on Thursday.
I'll follow up on the quality of the new mattress next week.
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