Paul is awesome. I've ordered in the past and the quality of the gear is always outstanding and the shipping/feedback is right there as well. Last week, I ordered and received (in two days) a small package. The package had been damaged and and cut the pad that was inside. I sent a note to Paul to let him know that I didn't think it would damage the functionality of the pad, but to give him some feedback on how that type of packaging held up to the abuse. Within just a few minutes, I received an email from Paul apologizing for the damage and indicating that he would send me another pad. He sent the replacement pad priority mail (at his own expense).
I read several posts about slow responses from some cottage vendors and I often see responses that's what you get from cottage vendors and a price worth paying for handmade, quality gear. No it's not. Paul destroys that myth.
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