Troubles with OES

**BillyBob58** · 02-26-2014, 12:40

Originally Posted by Pacific Atoll

Hi to everyone, I really hate to post my displeasure on the forum, but I can not get any response from Brian at OES. I have written several emails and I have yet to hear. If someone on here knows how to contact him via telephone, I would appreciate some help. Below is the last email I sent. Any help in this matter would be greatly appreciated. I know I may be out of the product I ordered from a vendor on this forum, but I also want to thank this forum list for the enjoyable reading, bantering and all the gteat information I have gleaned.

Thanks

Rich

Brian, You have never replied to any of my messages. I feel that you have cheated me on my purchase. I ordered a McCat Ultra and received a silnylon cat cut tarp. I ordered over the Thanksgiving Black Friday sale period. Please respond to me so that we can work this out and I become a satisfied customer. Otherwise I will have to take to the forum and cyberspace. Perhaps you do not care, as evidenced by your lack of response.

Thanks

Rich Cunrod

Originally Posted by Littleg

Good luck, I sent him an inquiry about a purchase bt never heard back. I guess he doesn't want my money. Was gonna try to spread the wealth but it looks like it's back to Warbonnett I go.

And so it continues. I saw an announcement a while back that he was back, but I wondered why anyone would bother. I had one and it was a super quality product, but there are plenty of other high quality products here also where you can actually contact the manufacturer. Never heard of any trouble contacting JRB, for one example.

**pizza** · 02-26-2014, 12:59

These negative experiences dealing with OES have been ongoing for sometime now. If I were looking for a new tarp I'd steer clear of OES and look to do business with a more reputable company. There is no doubt the products are top notch but the customer service is downright awful. There are plenty of other good choices out there.

**dakotaross** · 02-26-2014, 13:53

Originally Posted by silentorpheus

Just a guess, but the other popular item that Brian sells, aside from the MacCat, is a rectangular cat cut tarp, which is listed on his site as "Silnylon Cat Cut Tarp".

So perhaps instead of getting a cat cut sil hex tarp (MacCat) the OP instead received a rectangular sil cat cut tarp.

Confusing, innit?

Agreed that its confusing, but I'm sure this is what the OP meant. Shouldn't we be more apt to assume that first? Or were some just not aware of that other category of product? It does appear that the OP used language that is both descriptive of the Maccat, and not specifically descriptive of the rectangle cat cut tarp which only comes in silnylon.

@OES... You just don't get many second chances after blowing your second chance. Just sayin'...

**Pacific Atoll** · 02-26-2014, 16:45

Thanks everyone for all the comments. What the comments did was made me go back and really study the web site. In my view, I saw the photo that had the three tarps all on the same ridge line. Since I am new at this, I thought that was the McCat Ultra. So now I know, and I apologize for not looking at this better, but had Brian gotten back to me, this thread could have been advoided with just his explanation. The tarp is fine, and I have no complaints about the product, just the customer service.

Again, thank you

Rich

**bruinfan** · 02-26-2014, 16:55

sure happy things got worked out. post pics.
thanks for posting pacific atoll
have safe
be fun

**silentorpheus** · 02-26-2014, 17:00

Originally Posted by Pacific Atoll

Thanks everyone for all the comments. What the comments did was made me go back and really study the web site. In my view, I saw the photo that had the three tarps all on the same ridge line. Since I am new at this, I thought that was the McCat Ultra. So now I know, and I apologize for not looking at this better, but had Brian gotten back to me, this thread could have been advoided with just his explanation. The tarp is fine, and I have no complaints about the product, just the customer service.

Again, thank you

Rich

I'm confused. So did you receive a MacCat Ultra, as ordered - but were confused because you thought that when set up it should look like the picture with the multiple tarps stacked on each other?

**JollyGreen** · 02-26-2014, 18:50

His site and the pics with the tarps on top of each other is somewhat confusing. I've got a MacCat Deluxe I bought here used and had a few questions about it and was going to order another for someone else but after no less than 5 unanswered email attempts over a two month period I've gone in another direction. It's too bad as his tarps are a quality product.

**Ratdog** · 02-26-2014, 19:00

Still would love to see pics of the hammock and or tarp hung at Emon Beach or somewhere else on the island. Just to bring back some memories.
Cheers and glad it all worked out.

**Pacific Atoll** · 02-26-2014, 19:12

Yep, I received what I ordered and was confused by the photo on the web site. So, for that I apologize, but like I said, a response from Brian would have cleared it up right away.

Pics will be from Roi and Kwaj, must watch for the coconuts.