I agree on the contacting Clark. There must be something wrong. I just spent a week at a BSA camp, Camp Rainy Mtn. It lived up to its name. It rained hard with blowing rain every night between 11pm and 4 am. I have the NX250. With the weather shield in place and a vertex tarp, I stayed dry all week and was the envy of the other scoutmasters who had to buy extra Wally tarps to put over the camp's leaky cabin tents.