MAccat Customer Service

**Ekul** · 02-22-2009, 01:00

Another reason to buy OES. I had set my Maccat up in my backyard and my pup boxer got a little rambunctious and put too small toenail holes right above the left and right guyline d rings. I emailed Brian and explained what had happened, being this was a second hand tarp I had purchased off of WB. I asked if there was a diy repair kit I could purchase. Brain replied and said he would send out a repair kit monday no charge. WOW!!

Hell that right there made me want to purchase another one! Fantastic tarp and Fantastic service and I didnt even buy it new from him.

**Shug** · 02-22-2009, 01:34

Kudos to the small business man with an American made product!!!!!!

**WrongTurn** · 02-22-2009, 17:35

Brian is a hell of a guy, as are most all of our little corner of the world manufactures. Brian helped me pick out the right tarp for me and my ENO setup. Have since then bought 3 more tarps off of him.

**Nest** · 02-22-2009, 17:55

Had the exact same thing happen to my MacCat. Worst part was that it happened around Christmas and school finals when he couldn't make any. Immediately after Christmas he got to making them again and I got the first Black MacCat he made after Christmas because I needed a new tarp for my thru hike.

**Rushthezeppelin** · 02-22-2009, 18:07

What's going to happen to OES once Brian graduates I wonder..

**Ashman** · 02-22-2009, 18:09

IPO baby, IPO!

**Cannibal** · 02-23-2009, 10:30

On my thru, I needed to get in touch with Brian but had no way to get on a computer. Since warbonnetguy is on my speed dial I called him and asked him to get Brian my phone number and ask him to call me. Brian called within an hour and I got my Spinntex tarp delivered a couple of towns down the Trail.

Only in the world of cottage gear makers can I have one call the other so that I can place an order with a competitor. So yeah, the best gear from the best people. You just can't beat it with a stick!