I was one of the fortunate one's at Hangcon this year that was able to buy a Jacks R Better 20F Mt Washington 3 underquilt. Being that I live in Florida it doesn't get much use but when I do find occasion to use it, I love it. I recently took it out on a 2 night campout and discovered that one of the seams had started to come undone and it was bleeding down. I used a piece of Lucotape on it and used it anyway. When I got home I contacted Jacks R Better to see if they could repair it so they had me take some pictures of it to send them. When they got back to me they told me they would send out a new quilt and a shipping label to send mine back to them so they could analyze the problem to see what caused it.
WOW, I didn't expect that. I really love our cottage vendors.
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