Now that is funny! Good one!
True about the still excellent reputation of some of the vendors! And I will add one more: JRB. Even following the retirement of the original Jacks and handing over of the brand to be run by Dgrav, that company remains famous for excellent customer service. That is the way to leave the business, the way the Jacks did it.
Still, all of the companies that we are discussing were famous for much the same(excellent products AND customer service), until suddenly and out of the blue, they were not. And in some cases, they did not just suffer from a lowering of rave reviews, but actually just disappeared. The first sign of trouble was when no one could get in touch with them, though you could still place orders at their web site. It is actually a bit infuriating when a company not only refuses to respond to e-mails and phone messages, but won't even put an announcement on their web site about what is going on. That is not exactly a friendly thing to do.
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