So we were having some issues with some people getting the extra track option and damaging their zipper. The extra track option was added to the design as an after the fact add on and I didn't test it as much as I should have. In recent testing I have been able to re-create some stress on the end of the zipper (but haven't been able to actually break anything) when the hammock whip is inside the UQP and extra track is zipped on. I can also create stress by having the Wooki whip sticking out of the UQP (because it wants to pull back inside once bodyweight is added and Wooki whip/endmass should NEVER stick out the end of the UQP under any circumstances)
The best method when using both a Wooki and the extra zipper track is to have the hammock whip sticking out the opening on the end of the UQP and the Wooki whip staying inside it...this is fairly easily done on a single layer, very very tight on a light double and not really an option at all on a heavy double. (tip, after zipping the UQP to one side, slot the end edge of the UQP between the two whips as deeply as you can and then zip onto the other side) I may re-design at some point to deal with these shortcomings but for now we have discontinued the extra track as an add-on feature meaning shelf,footbox, tieouts etc all function normally but the hammock body is free floating inside like a traditional hammock sock.
I would recommend folks who have a single or Lightweight double to setup as described above (hammock whip out, Wooki whip in), if you have a heavy double I recommend zipping top to the UQP only and simply not using the extra track to connect to the hammock body.
In short when hammock body is NOT zipped into the system, The hammock whip and Wooki whip can both be fully "inside" the UQP but when trying to use the extra track you want hammock whip sticking out and wooki whip in.
If anybody had this specific issue previously and we thought it was user-error then reply back to your same email chain and I'll re-evaluate based on what I now know...and possibly refund your repair cost.
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