I just got this email from Hammock Gear sales. I was planning to order a custom 13 foot Palace tarp to use with my WB Ridgerunner and had been exchanging emails going back a couple of months to figure out the details. I thought that was one of the advantages of a great cottage vendor. I've previously had really amazing experiences with HG, hopefully this is just a miscommunication.
The owner has asked us not to accept custom orders on our products, beyond what is available on our website. I spoke to him about this tarp we've talked about previously, but he said that we can't make any exceptions. We apologize for the inconvenience. Please let me know if you have any additional questions.
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