Page 1 of 3 123 LastLast
Results 1 to 10 of 29
  1. #1
    Senior Member ShroominDave's Avatar
    Join Date
    Sep 2010
    Location
    Manchester, Michigan
    Hammock
    DreamHammock Sparrow Symmetrical
    Tarp
    DD XL with doors
    Insulation
    SMR inferno UQ
    Suspension
    Daisy Chains
    Posts
    120
    Images
    10

    Jared - Customer service is as high as they come

    OK So I gotta tell you guys - I decided to purchase a new asym insulated UQP from Jared. I place my order late last night 9/2. By 7 am 9/3 I receive an email stating order was received and in the que. I contact him and ask for a late change to add a couple UQ tieouts to mate with my Sparrow. He emails back in less than 5 minutes that yes he can but needs to know where to place them. SSOoooo... I email Randy (DH) asking the location of the UQ tieouts on the hammock. Randy then responds within 5 minutes with the required info. I then email Jared back with said info and he responds immediately and I am good to go. This all before 7:30 this morning. To continue, I get home from work and have an email waiting stating the work is just about done and should be in the mail tonight. TONIGHT!!!!!
    Unbelievable. I have always valued our, yes our, Cottage Vendors but this is simply beyond anything I would have expected. I am blown away. Jared has just earned another loyal customer.
    BY the way Kudos to Randy as well, another outstanding Vendor - but that is a different thread.
    Dave
    __________
    It is always better to throw out then up

  2. #2
    Senior Member soul embrace's Avatar
    Join Date
    Sep 2014
    Location
    Bama
    Hammock
    DH Sparrow, Darien and Dangerbird
    Tarp
    HG : SLD
    Insulation
    HG : SLD : LLG
    Suspension
    Turtle Ties
    Posts
    1,143
    jared is the quickest vendor around that makes custom stuff and to top it all off I think it's just him doing all the work. yes randy is awesome also

    welcome to SLD's way of doing things.
    There's magic in the woods,
    if you know where to look for it.
    -Pete's Dragon

  3. #3

    Join Date
    Aug 2019
    Location
    Norway
    Hammock
    Simply Light Designs Trail Lair
    Tarp
    20D hex 12' DIY
    Insulation
    SLD Trail winder
    Suspension
    Dutch cinch buckle
    Posts
    37
    Can't do anything except agree wholeheartedly. I'm very happy with my Trail Lair and the experience of buying and customising it.
    The only downside is that I know there's a winter haven in my future.

  4. #4
    TrailSlug's Avatar
    Join Date
    Sep 2015
    Location
    Huntsville, AL
    Hammock
    Warbonnet RR / BlackbirdXLC
    Tarp
    SimplyLightDesigns
    Insulation
    Lynx / LocoLibre
    Suspension
    webbing/buckles
    Posts
    7,534
    Images
    1
    I'll add to this as he's not only fast, does great work but he's a great guy. I'd recommend if you need any hammock equipment "you'd better go to Jareds"

  5. #5
    Senior Member BurningCedar's Avatar
    Join Date
    May 2007
    Location
    Missouri
    Hammock
    DIY Gathered End
    Tarp
    HG Cuben w/Doors
    Insulation
    Yeti or JRB Quilt
    Suspension
    Whoopie Sling
    Posts
    519
    Images
    9
    I placed my first order with him on Labor Day for a pillow. A small order to be sure.

    I placed the order on Labor Day at 8:18pm -- and got the shipping notification back from him at 9:20pm!!!!! 1 hour and 2 minutes for a custom order -- that's crazy fast.

    Amazing service. I'm looking forward to ordering a tarp from him in the near future.
    David

    The road goes ever on and on Down from the door where it began. Now far ahead the Road has gone, And I must follow, if I can, Pursuing it with weary feet, Until it joins some larger way, Where many paths and errands meet. And whither then? I cannot say.
    -Frodo Baggins, The Fellowship of the Ring

  6. #6
    michigandave's Avatar
    Join Date
    Aug 2012
    Location
    Clarkston, MI
    Hammock
    SLD Voyageur and Trail Lair
    Tarp
    4 SLD's and HG CF
    Insulation
    HG, JRB, EE
    Suspension
    straps - whoopies
    Posts
    3,001
    Another proud SLD fanboy here. Jared rocks!

  7. #7
    ObdewlaX's Avatar
    Join Date
    Nov 2016
    Location
    Deep In The Heart of...
    Hammock
    SLD Trail Lair, Chameleon
    Tarp
    Dutch Hexon
    Insulation
    Loco Libre, HG
    Suspension
    Spider Web 1.5's
    Posts
    495
    Images
    67
    I too am a big Jared fan. I just ordered 2 vented Catch All's... ordered on 8/26, shipped on the 27th, in my mailbox on the 29th.

    Love doing business with Jared!

  8. #8
    Senior Member ShortRound's Avatar
    Join Date
    Nov 2015
    Location
    Virginia Is For Lovers
    Hammock
    Dw Chameleon/ Half Zipped/ Netless
    Tarp
    Sld / Kitsapcowboy
    Insulation
    Sld T Winder / Llg
    Suspension
    Dw / Sheltowee
    Posts
    446
    Images
    45
    What they said
    HAMmock po·lyg·a·mist

  9. #9
    Senior Member
    Join Date
    Apr 2015
    Location
    SW VA
    Hammock
    WB RR
    Tarp
    SLD WH
    Insulation
    MH 0 Bag/LL 0 RR
    Suspension
    STRAPS
    Posts
    235
    As fine as so many of the forum cottage vendors are,...IMO, and obviously many others here, Jared IS the leader of the pack in every aspect of this industry. My shopping experiences with him mirror everything, and I mean everything, that's continually being written about him. If Jared has it in his stock/inventory, or is willing to make it, I too will continue to shop with him exclusively. No deliberate offense is intended to any person or business, this is just my personal perspective from first-hand experiences.

  10. #10
    Senior Member cneill13's Avatar
    Join Date
    Sep 2015
    Location
    Atlanta, GA
    Hammock
    SLD Trail Lair
    Tarp
    UGQ Winter Dream
    Insulation
    Nest, HG Burrow
    Suspension
    Beetle Buckle
    Posts
    378
    Not to mention my Trail Lair is my most comfortable and favorite hammock.

  • + New Posts
  • Page 1 of 3 123 LastLast

    Similar Threads

    1. Customer Service
      By steveks in forum Jacks-R-Better
      Replies: 2
      Last Post: 07-12-2014, 12:57
    2. Great service from Jared at Simply Light Designs
      By mm53bar in forum Simply Light Designs
      Replies: 1
      Last Post: 05-15-2014, 18:30
    3. Customer Service!!!!
      By taylo in forum OES Tarps (no longer in business)
      Replies: 6
      Last Post: 03-20-2012, 08:54
    4. Customer service....
      By Happycamaper in forum Wilderness Logics
      Replies: 3
      Last Post: 02-26-2012, 22:24
    5. customer service
      By plowhorse in forum Trek Light Gear
      Replies: 5
      Last Post: 08-25-2009, 21:13

    Bookmarks

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •