I really do think this is at the centre of people's frustrations . Not the wait, but the lack of communication plus the wait. Most of the time a simple msg is all thats needed and it only takes minutes, is good business practice, and shows the customer that their valued. Going to college and not communicating have nothing to do with each other.
I had bryan make me a black Maccat deluxe and its a great piece of gear and excellent workmanship AND it took me two months to get it and a major foul up.
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