Tomorrow makes one week waiting on Z-Packs to respond to an email....

**MikekiM** · 06-07-2019, 05:04

Not what I would expect from Z-Packs...

I reached out regarding replacement webbing for my Arc Blast hip belt... I got crickets so far.

Z-Packs doesn't have a presence here that I know of, do they?

**clusterone** · 06-07-2019, 09:12

Check your junk/spam folders. They are normally extremely prompt and thorough.

**AnthonyD** · 06-07-2019, 10:38

Have you tried calling?

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**FLTurtle** · 06-07-2019, 10:45

Originally Posted by AnthonyD

Have you tried calling?

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I think this is where they get a lot of hate...they don't offer that option. Email only, but they also have Twitter and Insta.

However, sometimes complaining via Twitter or Insta gets quicker and more visible results.

**AnthonyD** · 06-07-2019, 16:07

Originally Posted by FLTurtle

I think this is where they get a lot of hate...they don't offer that option. Email only, but they also have Twitter and Insta.

However, sometimes complaining via Twitter or Insta gets quicker and more visible results.

Well that stinks. Maybe a private message through Instagram.

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**michigandave** · 06-07-2019, 21:08

Meanwhile, look at all the negative PR that could be avoided by the vendor for the simple act of responding to an email. Zpacks are big ticket items and I've got a buddy who ran into the same issue.

But, playing devil's advocate here: maybe they are having email issues or had some sort of emergency that is to blame for the non-responsiveness. Its surprising that a vendor the size of zpacks doesn't have a contact phone number. Very odd.

**gunner76** · 06-07-2019, 22:27

If the only way to contact a company is via email and or fill out a contact form, them I do not do business with them.

**MikekiM** · 06-08-2019, 05:55

I love their gear but waiting a week for an email response when there are no other options for contacting them is really poor form.

I am not going to hassle with it anymore. I'll get what I need elsewhere.

**clusterone** · 06-09-2019, 08:09

Originally Posted by MikekiM

I love their gear but waiting a week for an email response when there are no other options for contacting them is really poor form.

I am not going to hassle with it anymore. I'll get what I need elsewhere.

Did you check that spam folder? I recently went back and forth with support and had daily helpful responses...

**MikekiM** · 06-09-2019, 08:38

I did. No bueno.

I get the auto-response when I contact them, but nothing else.

Really bad form if you ask me and a loss of a few hundred dollar order. I'll find the webbing, cordage and poncho someplace else..