Just a tought. Did you try to contact your insurance company if they can cover some of the costs. Atleast in Finland insurance companies cover accidents. Not user errors. So if it was an accident it could be covered.
Ripping your hammock by overtightening = not covered, user error.
Ripping your hammock by falling and cutting it against sharp branch = covered, accident (allthough they could argue that it wasn’t an accident, but the product just couldn’t withstand the rough use)
Anyways, hope you get your Draumr fixed
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