Hammock Gear Rocks!

**kevperro** · 11-22-2018, 21:35

I love you guys... I mean that in the manliest way.

I hate changing my order after I've placed one but I watched one too many Shug videos with him bragging about that sewn foot box and I just couldn't help myself. So.... I emailed Hammock Gear to see if I could change my order from a zippered footbox to the sewn version. I also wanted my hammock in a different color if they could make the change easily. I would have happily paid for it and expressed that in my email and this is how Harry responded.

Good evening Kevin,
Since we will be running our Black Friday Sale tomorrow, I'm going to upgrade your order to the sewn foot box for no charge. We'll also change that hammock from Black to Grey for you as well. I'll resend the order confirmation to you as well to confirm that change. Please let me know if there's anything else we can do for you.

Best Regards,
Harry Carlson
Customer Support / Product Specialist

You know how to make a customer for life. Looking forward to many years of being a Hammock Gear advocate.

**Longbow44** · 11-22-2018, 21:37

I have three quilts from them, 2 pictured here. Great products!!! Looking forward to getting a few more.

Sent from my SM-G950U using Tapatalk

**OneClick** · 11-23-2018, 15:40

Great customer service as usual! I sure wish Harry worked at Comcast right about now. Preeti and Sanjuktha are playing hardball with me today. The customer is sometimes right.

**MammockHammock** · 11-23-2018, 20:15

Originally Posted by kevperro

I love you guys... I mean that in the manliest way.

I hate changing my order after I've placed one but I watched one too many Shug videos with him bragging about that sewn foot box and I just couldn't help myself. So.... I emailed Hammock Gear to see if I could change my order from a zippered footbox to the sewn version. I also wanted my hammock in a different color if they could make the change easily. I would have happily paid for it and expressed that in my email and this is how Harry responded.

You know how to make a customer for life. Looking forward to many years of being a Hammock Gear advocate.

That's awesome! I will definately check them out.