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  1. #1
    Senior Member
    Join Date
    Sep 2016
    Location
    Story, WY
    Hammock
    11' Dutchware Hexon 1.6
    Tarp
    HG Winter Palace
    Insulation
    LLG TQ/UQ 10*
    Suspension
    Dutchware Whoopies
    Posts
    370

    Now THAT'S service...and more

    I posted a few weeks back that I would have loved to have bought a synthetic warm-weather quilt from George but was bummed that he no longer made them.

    George reached out to me and mentioned he had just a little product left over that he could accommodate an order. With his lead time I had to decline as I needed the quilt by the end of May. Another email and George said he could have it to me by then. Wow...suprised and honored are the two words that spring to mind.

    Another email and George posted the synthetic quilt page just long enough for me to place my order (which of course I immediately doubted and wanted to change as soon as I put my order in...too many color choices).

    I doubt he does this often as I understand the reasons for him no longer doing synthetic quilts, but after falling in love with my LLG down quilts I desperately wanted one of George's synthetic quilts. I am blown away by this level of customer service.

  2. #2
    Senior Member TrailSlug's Avatar
    Join Date
    Sep 2015
    Location
    Huntsville, AL
    Hammock
    Warbonnet RR / BlackbirdXLC
    Tarp
    SimplyLightDesigns
    Insulation
    Lynx / LocoLibre
    Suspension
    webbing/buckles
    Posts
    7,730
    Images
    1
    George is a good guy and tries his best to please his customers. I'm a fan of LocoLibre.

  3. #3
    Senior Member
    Join Date
    Sep 2016
    Location
    Story, WY
    Hammock
    11' Dutchware Hexon 1.6
    Tarp
    HG Winter Palace
    Insulation
    LLG TQ/UQ 10*
    Suspension
    Dutchware Whoopies
    Posts
    370
    Quote Originally Posted by TrailSlug View Post
    George is a good guy and tries his best to please his customers. I'm a fan of LocoLibre.
    I've lost track of how many potential EE customers (from WB who have never heard of LLG) I have tried to send his way...just because I think he provides better CS and a better product.

  4. #4
    Senior Member
    Join Date
    Sep 2016
    Location
    Story, WY
    Hammock
    11' Dutchware Hexon 1.6
    Tarp
    HG Winter Palace
    Insulation
    LLG TQ/UQ 10*
    Suspension
    Dutchware Whoopies
    Posts
    370
    Thank you George. Quilt arrived today and exactly as expected. Colors look great together. I really appreciate you going out of your way to do this quilt for me.

  5. #5
    Senior Member Marmaduke's Avatar
    Join Date
    Sep 2014
    Location
    North Royalton, OH
    Hammock
    Dream Hammock Sparrow
    Tarp
    Dutch Xenon Hex
    Insulation
    Loco Libre/HG/ EE
    Suspension
    Cinch buckles
    Posts
    346
    I've got one of his synthetic quilts and it's fantastic. (and custom made to be gigantic for me). I've been resisting purchasing a down quilt to save weight just because the Cayenne Pepper is so nice.

  6. #6
    ObdewlaX's Avatar
    Join Date
    Nov 2016
    Location
    Deep In The Heart of...
    Hammock
    SLD Trail Lair, Chameleon
    Tarp
    HG, Zpacks, DIY
    Insulation
    Loco Libre, HG
    Suspension
    MyersTech
    Posts
    1,051
    Images
    148
    Quote Originally Posted by DuneElliot View Post
    Thank you George. Quilt arrived today and exactly as expected. Colors look great together. I really appreciate you going out of your way to do this quilt for me.
    Uhm, great story, now how about a pic or two???

  7. #7
    Senior Member
    Join Date
    Sep 2016
    Location
    Story, WY
    Hammock
    11' Dutchware Hexon 1.6
    Tarp
    HG Winter Palace
    Insulation
    LLG TQ/UQ 10*
    Suspension
    Dutchware Whoopies
    Posts
    370
    Quote Originally Posted by ObdewlaX View Post
    Uhm, great story, now how about a pic or two???
    Sadly I already packed it away. I am moving back to the UK and bought this for use in more temperate climates. George got this to me in time to get it packed and ready to move. I had more plans for it during the summer but those plans got re-written sadly. I'll eventually post a pic...but it might be October! Colors were black outer and moroccan blue inner

  8. #8
    Senior Member kitsapcowboy's Avatar
    Join Date
    Jun 2016
    Location
    Kitsap County, WA
    Hammock
    Dutch/SLD/WB/DIY
    Tarp
    DWG/HG/SLD/UGQ/DIY
    Insulation
    Loco Libre Gear
    Suspension
    Dutchware
    Posts
    3,763
    George is a stand-up guy among stand-up guys. He cares, and he always goes the extra mile, in my experience.
    Smart graphic design for all your needs by BGD

  9. #9
    Senior Member
    Join Date
    May 2017
    Location
    Mahtomedi, MN
    Hammock
    Chameleon 2.4
    Tarp
    WB Mini/Super Flys
    Insulation
    LL Reaper&WB Yeti
    Suspension
    Beetle/Dyneema/15'
    Posts
    150

    Now THAT'S service...and more

    i just ordered my new summer UQ from LL and I know I am going to really enjoy the downy lovliness. Wish I had it this weekend!!!

  10. #10
    Member kroot's Avatar
    Join Date
    Jan 2018
    Location
    Alaska
    Hammock
    DIY Orange Hexon 1.0
    Tarp
    UGQ Winterdream
    Insulation
    UGQ
    Suspension
    Dyneema+Becket
    Posts
    75
    Every story like this makes me excited to buy a full set of winter insulation from Loco Libre. Just gotta work up the nerve to spend $1000+ on feathers ��

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