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  1. #1
    Senior Member JSH's Avatar
    Join Date
    Jun 2014
    Location
    Chesterfield, Va
    Hammock
    2 Blackbird XLC 1.7 DL SL
    Tarp
    Superfly
    Insulation
    IncubatorSniveller
    Suspension
    Standard Warbonnet
    Posts
    615

    Good Warbonnet customer help

    I have enjoyed my XLC and Superfly for over 4 years and purchased a second XLC last spring. The equipment has worked very well. I estimate I've slept in the XLC over 150 nights.

    I hadn't realized that Warbonnet had excellent customer service until I damaged the zipper in my XLC. I emailed them for help and they responded immediately. Repairs will be completed soon and I consider the cost fair to return my double layer XLC to service. They could have easily said a 4 year old hammock isn't worth our time but they didn't. Really good response. I'm glad to have them in my backpacking portfolio.

  2. #2
    New Member
    Join Date
    Feb 2016
    Location
    Pittsburgh, PA
    Hammock
    WBBB XLC
    Tarp
    WB Thunderfly
    Insulation
    WB Wooki/Costco Q
    Suspension
    Whoopi Sling
    Posts
    13
    I'm a relatively new customer of theirs as well and I've had a little bit of communication back and forth with them and I can concur on their excellent customer service. 10/10 will order from them again.

  3. #3
    Senior Member TrailSlug's Avatar
    Join Date
    Sep 2015
    Location
    Huntsville, AL
    Hammock
    Warbonnet RR / BlackbirdXLC
    Tarp
    SimplyLightDesigns
    Insulation
    Lynx / LocoLibre
    Suspension
    webbing/buckles
    Posts
    7,730
    Images
    1
    Yes, Brandon and crew are great guys with quality products. I've had nothing but great customer server from these guys.

  4. #4
    Senior Member Halfed's Avatar
    Join Date
    Oct 2017
    Location
    Porto Alegre, Brazil
    Hammock
    DH Darien / WBBB
    Tarp
    HEX Asym / Minifly
    Insulation
    HG Econ 40
    Suspension
    Beetle/ Cinch
    Posts
    485
    Images
    1
    These guys are awesome!
    _______________________________________________
    "Kites rise highest against the wind, not with it.”
    ― Winston S. Churchill

  5. #5
    New Member Kreger's Avatar
    Join Date
    Jan 2018
    Location
    North Carolina
    Hammock
    Xlc
    Tarp
    Edge
    Insulation
    Hammock Gear
    Suspension
    Whoopie
    Posts
    3
    Great customer service. I just had a question about some damage I did on my last outing. Received a response same day. Actually within 20 minutes. Completely eased my mind. Really appreciate warbonnet

  6. #6
    Member
    Join Date
    Sep 2017
    Location
    On a Rocky Mountain High
    Hammock
    Warbonnet BBXLC
    Tarp
    Warbonnet Superfly
    Insulation
    Wookie; Bandit XL
    Suspension
    cinch buckle
    Posts
    60
    Images
    1
    They are great to work with. My new tarp was damaged on the first night out and Brandon was quick to respond via email and I had a patch kit the next day (nice living down the hill from them). I have gear from a few different cottage companies and will continue to support WB as the need arises. Great folks, great gear.

  7. #7

    Join Date
    Jul 2017
    Location
    Cary, NC
    Hammock
    Yes
    Tarp
    Doors for sure
    Insulation
    Love some down
    Suspension
    Usualy helps
    Posts
    409
    Great customer service. I had a rip in a ridgerunner and they fixed it for free despite the possibility (at least in their opinion) of customer error. Ordered another ridgerunner for my dad after that along with many more items over the years.

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