New Winter Dream - Should I be concerned?

**Zilla** · 12-30-2016, 16:57

Originally Posted by Missy Lou

I would say that looking at the pictures that clearly this is my mistake and somehow didn't see this while sewing it together. I sincerely apologize for your inconvenience and if you would send me a PM we will get this resolved for you very quickly! I will get this remade for you this weekend..seam sealed and shipped by Tuesday. Again I do apologize.

Like a thought - First Class Act all the way!!!

**dakotaross** · 12-30-2016, 17:02

Originally Posted by Missy Lou

I would say that looking at the pictures that clearly this is my mistake and somehow didn't see this while sewing it together. I sincerely apologize for your inconvenience and if you would send me a PM we will get this resolved for you very quickly! I will get this remade for you this weekend..seam sealed and shipped by Tuesday. Again I do apologize.

Crap happens, its life. Above and beyond customer service is one of those things that helps us all feel better about life's craps. Thank you!

**weaver2469** · 12-30-2016, 17:48

Wow, what a great response! Once again, great customer service shines through. I just sent Missy a PM. I let her know, and wanted to make clear in this thread, that my original post was in no way bashing UGQ. They are a great company. Defects happen to the best of them. I was actually hoping I was overreacting and that other forum members would set me straight or show me an easy fix that I had not thought about. For what it's worth, this was my first tarp with doors and I am really impressed with the coverage and design. The Winter Dream is a beautiful tarp and I highly recommend it. I think the customer service part of it speaks for itself. Thank you Paul and Missy, and everyone who responded to this thread.