So, I need to update this because it's not right to leave it hanging like this haha.
ENO wound up apologizing saying they didn't mean to come across as dismissive, they just had no way of meeting my sizing needs for the underquilt, which is understandable.
The customer service rep offered to have their CFO cut me a check for the full purchase price of the UQ, AND I still get to keep it. We didn't even buy it direct from ENO, so I would say they exceeded my expectations for customer service and loyalty for a large company.
I still do not recommend the Vulcan, but I will say that as far as interactions and outcomes go, I definitely came out on top and my feelings toward the company did not take a hit. They did right by me at least, and that's more than most companies that size can say.
Now to decide between Loco Libre and HammockGear for a replacement...
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