Sharing frustrations: ENO Vulcan Underquilt "Unfolded Dimensions" specs

[jhawk]

So, I need to update this because it's not right to leave it hanging like this haha.

ENO wound up apologizing saying they didn't mean to come across as dismissive, they just had no way of meeting my sizing needs for the underquilt, which is understandable.

The customer service rep offered to have their CFO cut me a check for the full purchase price of the UQ, AND I still get to keep it. We didn't even buy it direct from ENO, so I would say they exceeded my expectations for customer service and loyalty for a large company.

I still do not recommend the Vulcan, but I will say that as far as interactions and outcomes go, I definitely came out on top and my feelings toward the company did not take a hit. They did right by me at least, and that's more than most companies that size can say.

Now to decide between Loco Libre and HammockGear for a replacement...

[bowl-maker]

Wow....they really did the right thing. Sometimes you've got to take a loss on a sale to satisfy a customer and protect your reputation. Especially if your advertising is a little unclear.

[soul embrace]

Now to decide between Loco Libre and HammockGear for a replacement...

I don't have a loco libre but do have a HG and I love it. The people that have a loco libre all seem to love them so you can't go wrong with either one of them. They are both excellent quilt makers.

[johnspenn]

Thanks for the update. I'm glad you were able to reach an equitable conclusion with them.

[Dutch]

Class act all involved.

[g2outdoors]

.
Now to decide between Loco Libre and HammockGear for a replacement...

That's like deciding between a ferrari and a Lamborghini. You can't lose.

I just bought 4 Loco Libre quilts and I'm super impressed. Highly recommend.

[Kroma]

It's like deciding between a 2 week wait or a 14 week wait lol...

[IRONFISH45]

My first hammock was a ENO. I left it sit for a few weeks. I found some defects when I did open up the hammock. I contacted ENO, they were great, sent me a replacement, wgich arrived priority mail.
My next hammock was a Hennessy, I used it once and the rigging showed damage. Hennessy was borderline rude.

Now my hammocks are from HF vendors, no more problems with quality or customer service.