I don't see sides all that much. What I see is you seem to be concerned about shorter lead times for custom work. What you don't seem to want to hear is that the lead times are not all that long on one hand and you have decent off the shelf options on the other. You also do not seem to want to accept that not all small business people want to be big business people. Smart one's often do not. As long as they can keep a backlog of active orders they can work at a pace they can handle, make a sufficient income to be content, and overall have a lot better life style than most other people who are sweating how to manage their people or sweating what some manager will do to screw them next.
YMMV
HYOH
Free advice worth what you paid for it. ;-)
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