Excellent customer service

[joanwest]

Thanks so much to Randy and Deanna for sending a new hammock to me so quickly when I had a problem with my old one while out on a two month backpacking trip on the Pacific Crest Trail.

I was really in a bind and they went the extra mile to ship me a hammock to me on the trail so I could get back and continue on my trip. My first Darien hammock lasted many years- including over 1800 miles on the PCT and 300 miles on the Arizona Trail, in addition to countless weekend trips. Looking forward to many years with the new one.

Really impressive customer service!

Here I am setting up my new Darien for the first time.

And here is the view a few miles before camp that day.

[PapaSmurf]

Thanks Joan,
Your old Darien was #339, shipped on Mar 24, 2013.
Tough to see it finally retired, but hopefully this new one gives you just as many nights. Enjoy the rest of your hike.

[Kroma]

That's fantastic to hear about your replacement hammock, and that is awesome of the Smurfs to do that for you. Nice blog! Glad to see that you made it back out to the PCT this month. I hope all goes well for you.

[joanwest]

Thanks Joan,
Your old Darien was #339, shipped on Mar 24, 2013.
Tough to see it finally retired, but hopefully this new one gives you just as many nights. Enjoy the rest of your hike.

Wow it's that old- remarkable! So many trips.

Now I'm sort of embarrassed that I never actually washed it.


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[joanwest]

That's fantastic to hear about your replacement hammock, and that is awesome of the Smurfs to do that for you. Nice blog! Glad to see that you made it back out to the PCT this month. I hope all goes well for you.

Thanks so much Kroma. Yes its great hanging up here in Oregon and Washington. So much easier than southern California.


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[NarlocB]

That is so awesome!!!


*mumbles under breath, must wait till next year......must wait to next year....already bought several new things this year.....*

[Marmaduke]

That is so awesome!!!


*mumbles under breath, must wait till next year......must wait to next year....already bought several new things this year.....*

Hey, if you wait til the second week of November, you likely won't get it til next year.......so......I think that's your window. haha.

[Zilla]

The Smurfs allways go the extra mile for thier customers! Awesome people!

[dakotaross]

That pic of the view before camp is so idyllic - awesome!

[kev138]

Those smurfs are a real class act for sure.