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  1. #1
    Senior Member
    Join Date
    Apr 2013
    Location
    IN
    Hammock
    DH Dangerbird 11' 2 layer
    Tarp
    SLD Multicam
    Insulation
    Solar Ridgerest
    Suspension
    Cinch Buckle
    Posts
    129

    Best customer service bar none!

    I recently purchased a Dangerbird from the Smurfs and I absolutely love it! Problem was, I made a mistake on which side I needed the extra zippers on the overcover plus I wanted the foot side on the double layer sewn up farther. The Smurfs had me send it back to them and did everything at no charge, just the cost of shipping. And by the way, they did this on their first day back from the Fall Sprawl and shipped it out that day. These guys go way beyond the extra mile for their customers! Top shelf all the way!

  2. #2
    Senior Member locknload's Avatar
    Join Date
    Oct 2013
    Location
    Charles Town, WV
    Hammock
    Netty, DW Nylon D,
    Tarp
    Camo Superfly
    Insulation
    G.Pepper 0 Inc 20
    Suspension
    Webbing/Whoopies
    Posts
    327
    Service is how you stay on top of the game in my book. Many companies can put out a nice product, it's what they do post sale that defines them. Nice work Smurfs!!

  3. #3
    Senior Member drlupton's Avatar
    Join Date
    Oct 2014
    Location
    Southport, NC
    Hammock
    11' DH DangerBird
    Tarp
    WL Big Daddy
    Insulation
    WL TQ and UQ
    Suspension
    DIY Whoopies
    Posts
    125
    Images
    1
    The Smurfs delivered 2 hammocks for my family at Fall Sprawl and offered all kinds of support. They also offered to swap zippers on my DB there as well, since I did the same thing you did. I declined since I use it so infrequently, but the customer service is undeniable. The only thing I regret about my time meeting the Smurf family is that I didn't purchase a couple of multi- buckles from Papa Smurf when he mentioned he had a few extra with him. Enjoy your DB and Happy hanging.

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