Two friends of mine ordered 4 Season Tarps around the same time frame and have had exactly the same thing happen. It really stinks that OES can't seem to get their act together, these would've been the 5th and 6th tarps purchased from Brian based on a recommendation I provided. The other 4 people I recommended this tarp to got them and love them... but I am not going to recommend OES tarps anymore solely because of the customer service issues... the season is ticking away and he hasn't delivered tarps in the time frame that he promised, and then he just quits communicating... I mean really?