Good news, I received the hammock yesterday and I am happy to state that me and everybody at Grand Trunk have this whole ordeal resolved. Jon (here on the forums) along with Michelle did a great job...
Type: Posts; User: fjl307
Good news, I received the hammock yesterday and I am happy to state that me and everybody at Grand Trunk have this whole ordeal resolved. Jon (here on the forums) along with Michelle did a great job...
I just received an email with the tracking number. The least I could do was reply with an apology for the mistreatment and misunderstandings. Despite the fact that I feel like this company has a few...
First of all Jon, we need to clear a few things up - I do not know how much of this you are truly aware of and your sources. I did have a receipt, and it was sent to one of your employees. Nor did I...
Well turns out I got a reply through the BBB today. I think taking the matter online somehow, most likely jump started the ordeal. Kevin sure seems to like a spin-ful world and continues to stay at...
Thanks for the information, and the links as well from angrysparrow. I'll see how this whole issue is handled. A company might make an outstanding product but if they have issues like the issues I am...
I do see what your trying to say and I have understood this entire time how this could be a huge issue, especially in my case. Regardless, my hammock came brand new, with the hanging rope and the...
I actually did call that number, off hours. I understand I might have not left the most professional voicemail or email but the next day I got the call from Kevin, the owner. Kevin was trying to...
I see what your saying, but they have already failed once to reply, and the second notification has been sent out. That's my reasoning. I have used the BBB before and I have never had a company fail...
Where does it state "still pending"
This is exactly what the BBB states for the case.
Activity
Description
01/02/2009 Second Notice to Business
01/02/2009 No response to first...
Hmmm...thats a great idea. (rushing to local hardware store)
I have had every intention on doing so. I don't know about other forum members, but I guess that's their issue.
I understand, but I'm simply do not want other people to go through what I have gone through.
I've never had so many problems with a company. Since I've been previously criticized for being uncivil in my previous post, I'll simply state that if you are interested in reading about my troubles...
Are you wearing a dive watch cave diver?
Cheers for using an s-biner!! :)
It seems like I have a sag problem too with my Pro. I also experienced the netting ripping from the hammock a few weeks ago. I emailed the Travel Hammock and they are sending a replacement. Just...