I have to say that I think Scotty from "Star Trek" works in the Redden warehouse. I place an order and right away he just " beams it up" to me!
I have to say that I think Scotty from "Star Trek" works in the Redden warehouse. I place an order and right away he just " beams it up" to me!
Mike
"Life is a Project!"
Thanks for the great feedback, everyone!
I love hearing these good experiences. I also think it's important to throw out a mea culpa when things don't fire on all cylinders and that happened this week.
Our long-time customer service rep Rebekah has been stolen away from the Redden family so we're in the process of training Beth ([email protected]) up to Rebekah's high level of service.
Unfortunately, I had to do some of the training and was a little rusty so we ended up having two orders not get the level of service you've come to expect. If you're in contact with us about that kind of situation, we're making it right on those orders as I type and I can't apologize enough.
We always try to deliver our best, but when we don't we're here to make it right.
Regards,
Scott
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